FAQs

Is your packaging discreet?

Of course! We ship all orders in brown boxes or plain envelops so that the only person getting excited about your delivery is you!


How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

 

What is the return policy?

Our 100% satisfaction guarantee at LONO means that if any sex toy you purchase from us doesn't enhance your sexual happiness within 60 days, we'll provide a full store credit refund.

 

What is the warranty info?

LONO guarantees all items against material and workmanship defects for three (3) years from the date of the original purchase. Please note that refunded purchases do not qualify for warranty replacements. This warranty excludes damage resulting from misuse, tampering, excessive or unauthorized use, or service conducted by unauthorized service providers. Loss or damage to removable components will not warrant the replacement of the entire product. Additionally, due to ongoing enhancements, the actual replacement product may vary slightly from the one described here.

How to return an Item?
For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Please follow these steps
1. Fill in the returns form
2. Print your return shipping label
3. Drop your return package to your convenient shipping store.

Please allow up to 3-4 weeks for us to receive and process your return. If you have any questions regarding your return status, please contact without our customer email : info@thelono.com.


How do I cancel an order?
Please contact LONO customer care team immediately via info@thelono.com if you wish to amend or cancel it.

 

Any other questions?

For any other questions, please forward your email to info@thelono.com. Our customer service team will response within 24 hours.